At PinNido (a product operated by PinSolutions S.A.S.), we respect your right to privacy and complete control over your personal and financial data. In strict accordance with the Google Play User Data and Account Deletion Policy, we provide clear and direct methods for you to request the permanent closure of your account and complete erasure of your data.
1. How to Request Account Deletion
You can submit an account and data deletion request through either of the following methods:
Directly within the Mobile App or Web App
1. Sign in to your PinNido account via the mobile app or at https://pinnido.app.
2. Navigate to Profile > Account Settings.
3. Click or tap on "Delete My Account and Data" and confirm your request.
Official Written Email Request
If you no longer have access to the app or prefer to make your request via email, send an email to our official privacy address:
Recipient: contacto@pinsolutions.co
Subject: Account and Data Deletion Request - PinNido
Requirement: Please send the message from the email address registered with your PinNido account to verify ownership.
2. What Data Is Permanently Deleted?
Once your account deletion request is processed, the following information is permanently and irreversibly erased:
- Profile & Credentials: Full name, email address, cryptographic password hash, and third-party authentication tokens (Google, Microsoft, Apple).
- Family Financial Records: Accounts and funds, complete ledger of transactions (income, expenses, transfers), budgets, fixed expenses, and savings goals.
- Household Management: Meeting notes, agreements, commitments, and deadlines.
- Notifications & Drafts: Raw digital wallet notifications (Google Wallet, Samsung Wallet) and statement import drafts.
3. Data Retained for Legal Compliance
If you held a paid subscription through the web or Google Play, transaction invoices and billing metadata are retained solely for the period required by statutory fiscal and tax regulations. These records never include credit card numbers or personal budgeting entries.
4. Processing Timeline & Confirmation
All verified deletion requests are fulfilled within 30 calendar days. Following completion, your data is completely purged from production systems and rotating backup archives. You will receive a final confirmation email once the process is complete.